Jim began working in the electric utility industry in 1981 as a co-op student; one of his first roles was promoting and designing outdoor lighting installations. He has worked for three major electric utilities, including Duke Energy. Jim received a bachelor’s degree in electrical engineering in 1986 from Auburn University and a master’s degree in business administration from the University of Central Florida in 1999. He holds a professional engineering license and is also a Certified Energy Manager. His work experience has primarily been customer-facing, including roles in the areas of distribution engineering, major accounts, energy efficiency, load management, power quality, external relations, distribution operations, economic development, nonregulated services and sales, and outdoor lighting.