Chris Herndon
Customer Data and Analytics Manager,
Oncor
Chris Herndon has over 20 years of utilities experience in Customer Experience Management. He is currently responsible for Voice of the Customer programs providing insights on customer engagement and experience. Chris also supports customer analytics applying advanced predictive, automation, and artificial intelligence technologies to improve customer satisfaction and optimize business processes.
Sessions
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28-Feb-2024W304EFOptimizing Surveys for Actionable Insights