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Carol Wallace
Director, Customer Operations,
Puget Sound Energy
Carol Wallace serves as Director of Customer Operations at Puget Sound Energy (PSE), where she leads the utility’s efforts to drive operational excellence, improve customer engagement, and ensure equitable service delivery. With over two decades of experience at PSE, Carol oversees critical functions including billing, payment exception management, energy assistance programs, and digital customer solutions. She is passionate about leveraging technology for both efficiency and empathy.