)
Annie Tao
Management Consulting Manager,
Accenture
Annie Tao is a customer-focused utility professional with 9 years of industry experience across field operations, credit and collections, digital platforms, and customer experience. While her background spans multiple utility functions, her passion and expertise lie in enhancing the customer journey and improving customer experience through all touchpoints within the utility. Annie currently works within Accenture's Digital Customer Service practice, where she supports a major Advanced Distribution Management System (ADMS) implementation. Her current work centers on delivering a custom-built cloud application designed to improve the customer experience during outage events while meeting business expectations and operational processes.