Speakers

Andrea Blomquist is the Utility Billing Operations Manager at the City of Roseville.  With over two decades of experience in the utility billing field, Andrea Blomquist has a wealth of knowledge regarding the software systems and processes needed to provide customers with timely, accurate information and a great user experience. As the Senior Energy Services Account Manager for the City of Roseville, she has honed her skills when it comes to leading a team, identifying business processes, and implementing technology. She has 25 years of experience in CX, billing, collections, fieldwork, CIS, rates, programs, key accounts and various system integrations..

Andrea has been recognized as a trailblazer in utility sector innovation. Her recognition for the Women Who SPARK Operations Innovation Award in 2024 highlights her significant contributions to modernizing payment processing systems to enhance customer engagement strategies.