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Digital transformation is reshaping how utilities operate, plan, and serve customers—unlocking new levels of agility, efficiency, and insight. This topic explores how utilities are embracing digital tools and platforms to modernize everything from grid operations and asset management to customer experience and enterprise decision-making. Topics include data architecture, cloud adoption, IoT integration, digital twins, AI/ML applications, and change management.
Core Concepts Discussed
- Utility digitalization strategy
- IT/OT convergence
- Process automation
- Cloud adoption for utility systems
- Breaking down data silos
- Workforce digital enablement
- Customer-facing digital solutions
- Digital culture and change management
- Regulatory and cybersecurity considerations for digital platforms
- Future-ready operations
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The mobile technology undermining utility workflows, efficiency, and data quality
In the utilities industry, the proliferation of point-solution-style field apps is an unwelcome triple threat, undermining three critical areas: effective workflows, process efficiency, and data quality, writes contributor Jen Campbell of TRC Companies.
Aug 20, 2026
