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Customer engagement is increasingly important for resiliency and customer satisfaction. Learn about utility programs and strategies aimed at keeping the utility/customer relationship mutually beneficial.
FEATURED CONTENT
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Customer Engagement Roundtables
Wednesday, February 28 | 8:00 AM - 9:00 AM & 12:00 M - 1:00 PM
Seize the moment to be part of our exclusive breakfast and lunch roundtable sessions dedicated to customer engagement. Here's your golden opportunity to connect with peers and engage directly with industry experts in this vital domain. Our roundtables are carefully crafted to delve into precise industry themes, led by esteemed professionals who are pioneers in their respective fields. These sought-after seats are in extremely high demand, so don't delay—grab yours now! Your involvement could be the catalyst for boosting your expertise and forging priceless connections within the realm of customer engagement. Don't miss out!
CUSTOMER ENGAGEMENT EDUCATIONAL OPPORTUNITIES
- Utility University
- System Hardening and Vegetation Management
- Peer-to-Peer Exchange
- Breakfast & Lunch Roundtables
- Partner Events
- Innovative and Emerging Technologies Knowledge Hub
- Customer Engagement
- Grid Edge Technologies Knowledge Hub
- Asset Management
- Australia in the Afternoon Workshop
- Keynote Sessions
- Data Analytics
- DERMS
- Environmental, Social and Governance (ESG)
- The Flexible Grid
- Smart Cities
- Electric Vehicles
8:00 AM
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W203C240 mins
- Utility University
This Utility University course is open to any attendee at an additional fee. To pre-register and reserve a seat, please visit the registration resource center or reach out to info@distributech.com. As ... -
W204A240 mins
- Utility University
This Utility University course is open to any attendee at an additional fee. To pre-register and reserve a seat, please visit the registration resource center or reach out to info@distributech.com. Th ...
8:30 AM
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SECC's 2024 Consumer SymposiumW312AB510 mins
- Partner Events
Join the Smart Energy Consumer Collaborative (SECC) for the 2024 Consumer Symposium, a one-of-a-kind event that focuses on residential customers and their relationships with electrification, the smart ...
9:00 AM
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Smart Energy Summit: Engaging the Consumer480 mins
- Partner Events
Join the Smart Energy Consumer Collaborative (SECC) for the 2024 Consumer Symposium, a one-of-a-kind event that focuses on residential customers and their relationships with electrification, the smart ...
2:00 PM
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The Prosumer and the Energy Transition: A Close-up Look at AustraliaW313180 mins
- Australia in the Afternoon Workshop
This workshop is free to attend but pre-registration is required. Session 1: Overview of the Australian Energy Transition 2:05 pm - 3:15 pm Australia has moved from relying on coal for 95% of its ele ...
10:15 AM
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W304EF60 mins
- Customer Engagement
Industry watchers and regulatory bodies have long criticized utilities for not generating enoughcustomer and societal benefits, especially around past AMI deployments, and now we see increasinglyaggre ...
11:05 AM
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W304AB30 mins
- Data Analytics
Natural Language Analytics (NLA) is an advanced technology that involves the application of Natural Language Processing techniques and Machine Learning to analyze and derive insights from human langua ...
12:00 PM
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Lunch Roundtables- TuesdayW414AB60 mins
- Breakfast & Lunch Roundtables
Full conference badge is required for admittance. Additionally, all full conference badge holders must pre-register to reserve a seat. To check your registration or to reserve a seat, please visit the ... -
Booth 4343 Exhibit Floor60 mins
- Grid Edge Technologies Knowledge Hub
Utilities are exploring the capabilities of distributed intelligence (DI) to better understand the technology, maximize the value of AMI investments related to grid modernization mandates that are dri ...
1:15 PM
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Booth 4343 Exhibit Floor30 mins
- Grid Edge Technologies Knowledge Hub
Managing energy at the grid edge requires intelligent metering and communication systems capable of automated decision making. Gas metering in North America is in the process of transitioning to ultr ...
1:50 PM
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W20730 mins
- DERMS
Distributed Energy Resources (DER) play a crucial role in addressing utility challenges on the electric grid, including intermittent energy generation, transmission constraints, climate events and mar ... -
W304GH30 mins
- Environmental, Social and Governance (ESG)
For smart utilities, change management is crucial when adopting new technologies. First, it helps organizations navigate the complexities and challenges of integrating new technologies and processes i ... -
W20360 mins
- Electric Vehicles
Recent studies suggest the impact on electric utilities from vehicle electrification could surpass $200 billion by 2050, and if left unchecked, individual EV deployments could end up costing the avera ... -
W304EF30 mins
- Customer Engagement
The power & utility industry is undergoing a massive transformation. Technology is redefining how organizations operate and interact with their customers. In this enlightening session, we explore how ...
2:00 PM
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Booth 4343 Exhibit Floor60 mins
- Grid Edge Technologies Knowledge Hub
Utilities are exploring the capabilities of distributed intelligence (DI) to better understand the technology, maximize the value of AMI investments related to grid modernization mandates that are dri ...
2:30 PM
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GIS and ESJ – What Geospatial Data Tells Us about Environmental Social JusticeW310B60 mins
- Peer-to-Peer Exchange
Peer-to-peer exchange is a discussion on a specific topic. Discussions provide attendees access to knowledge and expertise to help them address the critical challenges facing the industry today in a s ...
2:40 PM
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W311CD30 mins
- System Hardening and Vegetation Management
Cable rejuvenation by injection of silicone fluid into the interstitial region of the cable conductor, has extended the life of over 450,000 cable segments over the past 35 years. The fluid diffuses i ... -
W304EF30 mins
- Customer Engagement
Evergy's battery pilot program aims to assess the feasibility and benefits of integrating energy storage systems into grid operations. The pilot evaluates several categories of use cases. For customer ...
3:30 PM
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W20360 mins
- Electric Vehicles
The panel will cover two important aspects of transportation electrification: energy justice and fleet electrification. Panelists will show how a Transportation Electrification Energy Justice tool can ... -
W304EF30 mins
- Customer Engagement
Tampa Electric’s “Prime Time Plus” is a residential load management program designed to alter the company’s system load curve by reducing summer and winter demand peaks. The program is designed to co ... -
W304GH30 mins
- Environmental, Social and Governance (ESG)
Human Performance Improvement—along with its related disciplines—is a tool for improving safety, accuracy, quality and efficacy in medicine, commercial and military aviation, special operations groups ... -
A Case Study in NREL DERMS Asset Management ImplementationW307C30 mins
- Asset Management
Smarter Grid Solutions & National Renewable Energy Laboratory present a case study on the utilization of DERMS software to manage DER onsite assets (solar, wind, BESS, hydrogen) at NREL's Energy Sys ...
4:20 PM
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W304EF30 mins
- Customer Engagement
Today, electric utilities face increasing challenges to deliver power to industrial and large customers. With the rapid adoption of renewable energy and beneficial electrification (electric vehicles a ...
8:00 AM
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Breakfast Roundtables- WednesdayW414AB60 mins
- Breakfast & Lunch Roundtables
Full conference badge is required for admittance. Additionally, all full conference badge holders must pre-register to reserve a seat. To check your registration or to reserve a seat, please visit the ...
9:15 AM
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W311CD60 mins
- System Hardening and Vegetation Management
Today 18% of America's distribution system is underground. But, some progressive public power utilities have as much as 90% of their system underground. For decades they have invested public dollars o ... -
W304EF30 mins
- Customer Engagement
In order for customer experience (CX) surveys to be impactful, decision makers need to know they can trust the metrics that CX analysts report. Survey scales directly affect how customer experience me ... -
Keynote Session: THE EXPERIENCE MINDSET: THE FLYWHEEL OF GROWTHW415 (Valencia Ballroom)60 mins
- Keynote Sessions
Join us for the Wednesday morning keynote session, featuring speaker Tiffani Bova. Tiffani is the former global growth and innovation evangelist at Salesforce and the author of the WSJ bestselling bo ...
10:05 AM
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W20230 mins
- The Flexible Grid
Grid flexibility in the future will rely on real-time edge processing and decision making. One of the best ways to future-proof this technology is the capability to run native apps on next generation ...
10:55 AM
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W304EF30 mins
- Customer Engagement
Faced with increasing bills due to rising fuel costs, customers are showing diminishing interest in recoverable programs. A new segment, Distressed Middle Income, is growing and they need direct suppo ...
12:00 PM
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Lunch Roundtables- WednesdayW414AB60 mins
- Breakfast & Lunch Roundtables
Full conference badge is required for admittance. Additionally, all full conference badge holders must pre-register to reserve a seat. To check your registration or to reserve a seat, please visit the ...
1:00 PM
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W304EF30 mins
- Customer Engagement
Based on nationally representative consumer research, this session will provide an overview of consumers’ interests and concerns related to electrification in the home and on the road, including sampl ...
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1:50 PM
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Implementing a Voice of Customer Program to Evaluate Current Operations and Support Future DecisionsW304EF30 mins
- Customer Engagement
Voice of the Customer (VoC) is the collection of feedback customers provide about their experiences and expectations. By listening to customers, the utility can better understand and meet their custom ...
2:00 PM
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Booth 432 Exhibit Floor30 mins
- Innovative and Emerging Technologies Knowledge Hub
Many technological fixes claim to revolutionize Vegetation Management (VM) but fail to recognize how trees grow and the impact of work plans on operational efficiency. Utilities are driving changes to ...
3:30 PM
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W307AB30 mins
- Smart Cities
The energy transformation towards electrification of mobility and heat has revolutionized the utility network demand requirements. As the world faces increasing environmental challenges and economic p ... -
W304EF60 mins
- Customer Engagement
Commercial fleet electrification will create significant new loads in concentrated areas of the distribution grid. Hear from fleet program managers at utilities across the country who have developed p ...
4:20 PM
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W304GH30 mins
- Environmental, Social and Governance (ESG)
As utilities face the task of grid transformation, they must also focus on transforming the workface and organizations to align with company goals. This session will delve into the workforce of the fu ...
10:30 AM
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W304EF60 mins
- Customer Engagement
This panel discussion will provide insights on how utilities can optimize operations, enhance customer experiences, provide an effective response for storm events, and promote sustainability by levera ... -
W304AB30 mins
- Data Analytics
Does working with data in demand response have to be a headache? Managing an effective demand response program requires data integrity and insightful data integrations with a distributed energy resour ... -
W20380 mins
- Electric Vehicles
As Electric Vehicles (EVs) charge into mainstream mobility, a dynamic shift in grid integration is warranted. This transformative journey demands a seamless convergence of utility operations into the ...
OTHER CUSTOMER ENGAGEMENT NEWS
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