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Customer engagement is increasingly important for resiliency and customer satisfaction. This topic covers tools and technologies aimed at keeping the utility/customer relationship mutually beneficial, including AMI, data management, disaster response, user interfaces, energy efficiency, interconnection, C&I, and more.
Featured content
March 27 | 11:00-11:50 AM | C142
In this session, hear from three utilities that are at different stages of their AMI 2.0 journey: National Grid, CPS Energy, and Snohomish PUD. They will share their experiences, challenges, and successes in developing and implementing their AMI 2.0 strategies, moderated by Cognizant. You will also learn about the AMI 2.0 Innovation Council, a network of utility peers and solution providers that’s working jointly to refine use cases and drive best practices across the industry.
March 26 | 9:00-9:50 AM | C147/154
Join Duke Energy on this digital journey as they demonstrate how their digital teams and products connect with customers through flexible savings options and maintain active engagement throughout and beyond the enrollment process.
Customer engagement educational opportunities
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C147/ 15450 minsChairperson
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Technology and the Energy Transition Knowledge Hub- Booth #7121, Exhibit Floor30 mins
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Grid Edge Technologies Knowledge Hub- Booth #2041, Exhibit Floor30 mins
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Digitalizing the Grid Knowledge Hub- Booth #5558, Exhibit Floor30 mins
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