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February 2-5, 2026 | San Diego, CA
San Diego Convention Center
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Learn how utilities are transforming customer engagement through technology, programs, and personalized service.
As customer expectations evolve, utilities are reimagining engagement through digital platforms, personalized communications, energy programs, and equity-focused solutions. This track highlights how utilities build trust, improve satisfaction, and deliver value while addressing the diverse needs of customers. Learn how data, technology, and human-centered design strengthen utility-customer relationships.
Sponsored by:
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February 02, 2026
Utilities are navigating rising expectations for reliability, transparency, and customer engagement in outage management. To meet these demands, CenterPoint Energy, in partnership with DataCapable, has advanced its approach through strategic technology adoption and the implementation of transformative digital tools designed to support all customer segments during significant grid events.
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