Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience.

Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience. This topic explores how AI-driven technologies, including machine learning, data collection and, data analytics, are optimizing operations, improving decision-making, and increasing efficiency in power distribution and management.

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Education Sessions

Beyond ROI: Lessons Learned from Utility AI Adoption Journeys

February 03, 2026

As artificial intelligence continues to reshape the energy landscape, utilities face unique opportunities—and challenges—in turning pilots into enterprise-grade solutions. Generative AI, large language models (LLMs), and automation offer immense potential, but require disciplined governance, strategic investment decisions, and cultural readiness.

Education Sessions

Restoring Power, Reinventing Response: AI-Powered Transformation in Outage Management at Exelon, Eversource, and Oncor

February 03, 2026

Extreme weather events are becoming more frequent and severe, posing substantial challenges to electric utilities in maintaining reliable services. The growing frequency of storms highlights the urgency for advanced technological solutions that enhance outage management and accelerate restoration efforts.

Education Sessions

Leveraging AI for Enhanced Efficiency and Customer Satisfaction

February 03, 2026

In the rapidly evolving landscape of customer service, the integration of Artificial Intelligence (AI) has become a pivotal strategy for enhancing operational efficiency and customer satisfaction. This presentation will explore how Alectra Utilities has successfully harnessed AI to transform its customer service operations, addressing key challenges and setting new standards for excellence.

Artificial intelligence educational opportunities

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10:00 AM
  1. 26AB
    50 mins
    The need for more efficient interconnection processes is more critical than ever. This session will delve into the latest advancements in AI-augmented workflow automation tailored to the interconnecti …
11:00 AM
  1. 28AB
    50 mins
    As artificial intelligence continues to reshape the energy landscape, utilities face unique opportunities—and challenges—in turning pilots into enterprise-grade solutions. Generative AI, large languag …
  2. 11AB
    50 mins
    In the rapidly evolving landscape of customer service, the integration of Artificial Intelligence (AI) has become a pivotal strategy for enhancing operational efficiency and customer satisfaction. Thi …
2:00 PM
  1. 6C
    50 mins
    As utilities accelerate grid modernization, Southern Company is setting a new standard with its Meter Intelligence Hub—an integrated, cloud-native analytics platform that fuses machine learning, AI ag …
10:00 AM
  1. 11AB
    50 mins
    Affordability is emerging as one of today's utilities' most urgent and complex challenges. Rising operating costs, regulatory pressures, and evolving customer expectations intensify the need to delive …
11:00 AM
  1. 32AB
    50 mins
    In the age of electrification, the narrative is changing from “how do we integrate customers into the grid?” to “how do we integrate into our customers’ lives?” Whether it’s managing energy use, acces …
2:15 PM
  1. 10
    15 mins
    District Energy Systems are evolving to incorporate assets like waste, renewable heat sources, heat pumps, storages, electric boilers, and chilling units to reduce greenhouse gas emissions. The volati …
9:00 AM
  1. 5AB
    180 mins
    This workshop brings together AI developers, technology companies, and utilities to address developing, deploying, and scaling AI technologies at utilities using collaborative innovation through EPRI' …
1:00 PM
  1. 28CD
    50 mins
    The accelerating electrification of transportation, deployment of distributed energy resources (DERs), and expansion of battery energy storage systems (BESS) are transforming the U.S. energy landscape …