Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience.

Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience. This topic explores how AI-driven technologies, including machine learning, data collection and, data analytics, are optimizing operations, improving decision-making, and increasing efficiency in power distribution and management.

Core Concepts Discussed

  • Predictive analytics
  • Machine learning (ML)
  • Deep learning
  • Pattern recognition for grid events
  • AI-assisted decision support
  • Automation of routine tasks
  • Real-time anomaly detection
  • Natural language processing (NLP) for customer support
  • Generative AI for data synthesis
  • AI-driven planning and forecasting
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