Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience.

Artificial intelligence is reshaping the energy landscape—and electric utilities are uniquely positioned to utilize generative AI and large language models (LLMs) to drive innovation, improve resilience, and enhance customer experience. This topic explores how AI-driven technologies, including machine learning, data collection and, data analytics, are optimizing operations, improving decision-making, and increasing efficiency in power distribution and management.

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Education Sessions

Beyond ROI: Lessons Learned from Utility AI Adoption Journeys

February 03, 2026

As artificial intelligence continues to reshape the energy landscape, utilities face unique opportunities—and challenges—in turning pilots into enterprise-grade solutions. Generative AI, large language models (LLMs), and automation offer immense potential, but require disciplined governance, strategic investment decisions, and cultural readiness.

Education Sessions

Restoring Power, Reinventing Response: AI-Powered Transformation in Outage Management at Exelon, Eversource, and Oncor

February 03, 2026

Extreme weather events are becoming more frequent and severe, posing substantial challenges to electric utilities in maintaining reliable services. The growing frequency of storms highlights the urgency for advanced technological solutions that enhance outage management and accelerate restoration efforts.

Education Sessions

Leveraging AI for Enhanced Efficiency and Customer Satisfaction

February 03, 2026

In the rapidly evolving landscape of customer service, the integration of Artificial Intelligence (AI) has become a pivotal strategy for enhancing operational efficiency and customer satisfaction. This presentation will explore how Alectra Utilities has successfully harnessed AI to transform its customer service operations, addressing key challenges and setting new standards for excellence.

Artificial intelligence educational opportunities

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10:00 AM
  1. 26AB
    50 mins
    The need for more efficient interconnection processes is more critical than ever. This session will delve into the latest advancements in AI-augmented workflow automation tailored to the interconnecti …
10:00 AM
  1. 25A
    60 mins
    The utility industry stands at a critical inflection point. Legacy infrastructure, built for predictable load, is now facing a massive double-whammy: unprecedented, high-density load growth from elect …
11:00 AM
  1. 28AB
    50 mins
    As artificial intelligence continues to reshape the energy landscape, utilities face unique opportunities—and challenges—in turning pilots into enterprise-grade solutions. Generative AI, large languag …
  2. 11AB
    50 mins
    In the rapidly evolving landscape of customer service, the integration of Artificial Intelligence (AI) has become a pivotal strategy for enhancing operational efficiency and customer satisfaction. Thi …
1:15 PM
  1. Grid Edge Intelligence - Booth #4845
    30 mins
    The rapid growth of inverter-based resources (IBRs) and the rise of sensitive loads such as AI-driven data centers are reshaping grid dynamics, making system strength harder to predict and manage. Tra …
2:00 PM
  1. 31AB
    50 mins
    How AI-enabled platforms connect utilities, communities, and technology providers. Asset Lifecycle Management and Optimization of Grid Assets Using data-driven insights to extend asset life and reduce …
  2. Innovative and Emerging Tech - Booth #143
    30 mins
    AI agents aren’t coming; they’re already outperforming you, and quietly reshaping the roles around you... if not at your company, then at your competitor. This session reveals what Agentic AI is actua …
  3. 6C
    50 mins
    As utilities accelerate grid modernization, Southern Company is setting a new standard with its Meter Intelligence Hub—an integrated, cloud-native analytics platform that fuses machine learning, AI ag …
2:45 PM
  1. Innovative and Emerging Tech - Booth #143
    30 mins
    A technical yet practical session on how digital twin intelligence, Dynamic Line Rating, Vegetation Management and predictive analytics are enabling utilities to unlock more capacity, reduce outages a …
  2. Reliability & Resiliency - Booth #UL741
    30 mins
    The low-voltage grid has become the frontline of the energy transition, yet it remains one of the least visible parts of the power system. This keynote takes a closer look at that challenge and introd …
10:00 AM
  1. 11AB
    50 mins
    Affordability is emerging as one of today's utilities' most urgent and complex challenges. Rising operating costs, regulatory pressures, and evolving customer expectations intensify the need to delive …
  2. 6E
    50 mins
    Utility companies are increasingly turning to advanced geospatial technologies, such as AI-driven image detection, drones, and LiDAR, to improve the accuracy of location data for asset management and …
11:00 AM
  1. 32AB
    50 mins
    In the age of electrification, the narrative is changing from “how do we integrate customers into the grid?” to “how do we integrate into our customers’ lives?” Whether it’s managing energy use, acces …
  2. 6F
    50 mins
    The rapid adoption of Private LTE (PLTE) networks across electric utilities is accelerating the need for Network Operations Center (NOC) transformation. As utilities integrate new User Equipment (UE) …
1:00 PM
  1. 11AB
    50 mins
    Utilities face mounting affordability pressure, rising call volumes, evolving customer needs, and increasing complexity from DERs. In this session, PSEG-LI and Bidgely share how AI and advanced analyt …
  2. 6F
    50 mins
    As grids grow more dynamic and complex, utilities are shifting from AI pilots to AI as a core operational capability. This session brings together industry leaders to discuss what it means to become a …
2:00 PM
  1. 29AB
    50 mins
    Electric utilities are data rich but insight poor, often requiring complex SQL queries or static dashboards to answer operational questions. This session explores a technical framework for Cognitive E …
  2. 31AB
    50 mins
    For utility CIOs, the challenge today isn’t finding AI—it’s scaling it fast to deliver measurable business value. Generic and point AI tools often lack the depth of insight and flexibility of adoption …
2:15 PM
  1. 10
    15 mins
    District Energy Systems are evolving to incorporate assets like waste, renewable heat sources, heat pumps, storages, electric boilers, and chilling units to reduce greenhouse gas emissions. The volati …
3:00 PM
  1. 11AB
    50 mins
    The utility sector is undergoing a transformative shift as next-generation AMI technologies and smart meter data analytics redefine how energy system are managed. With the emergence of AMI 2.0 – featu …
  2. 10
    50 mins
    This panel brings together technology and operations leaders to explore how IT/OT convergence and artificial intelligence are reshaping the modern electric utility. Speakers will examine the rapid shi …
  3. 6D
    50 mins
    Duke Energy is facing increasingly challenging problems in our Grid Modernization journey. Challenges span from solving complex network optimizations as we work to harness the power of our distributed …
9:00 AM
  1. 32AB
    240 mins
    Join experts from Idaho National Laboratory (INL) and industry leaders for a dynamic, facilitated workshop designed to help utilities and energy sector stakeholders navigate the complex landscape of a …
  2. 5AB
    180 mins
    This workshop brings together AI developers, technology companies, and utilities to address developing, deploying, and scaling AI technologies at utilities using collaborative innovation through EPRI' …
10:30 AM
  1. Reliability & Resiliency - Booth #UL741
    30 mins
    The ChallengeWildfires, driven by climate change and land‑use pressures, are growing in scale and severity. Utilities must integrate wildfire‑mitigation strategies directly into smart‑grid software an …
11:00 AM
  1. 29CD
    50 mins
    Utilities today manage data spread across SCADA, field sensors, ERP, MDM, CIS, GIS, and customer systems. Oracle’s AI Data Platform (AIDP) provides the unified intelligence layer needed to integrate t …
  2. 6C
    50 mins
    As the UK energy market transforms under the pressures of decarbonization, network constraints, and rising C&I expectations, Constellation Energy UK is redefining what it means to be a modern energy p …
1:00 PM
  1. 28CD
    50 mins
    The accelerating electrification of transportation, deployment of distributed energy resources (DERs), and expansion of battery energy storage systems (BESS) are transforming the U.S. energy landscape …
  2. 31C
    180 mins
    Electric industry stakeholders are invited to help define the “Control Room of the Future” and identify gaps for the U.S. Department of Energy’s (DOE) Office of Electricity (OE). In this workshop, res …