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10:15 AM
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W304EF60 mins
- Customer Engagement
Industry watchers and regulatory bodies have long criticized utilities for not generating enough customer and societal benefits, especially around past AMI deployments, and now we see increasingly agg ...
1:00 PM
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W304EF30 mins
- Customer Engagement
When natural disasters strike, there is no room for error. Every second wasted could result in life-altering consequences. For utility companies, it is critical to coordinate aid across different regi ...
1:50 PM
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W304EF30 mins
- Customer Engagement
The power & utility industry is undergoing a massive transformation. Technology is redefining how organizations operate and interact with their customers. In this enlightening session, we explore how ...
2:40 PM
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W304EF30 mins
- Customer Engagement
Evergy's battery pilot program aims to assess the feasibility and benefits of integrating energy storage systems into grid operations. The pilot evaluates several categories of use cases. For customer ...
3:30 PM
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W304EF30 mins
- Customer Engagement
Tampa Electric’s “Prime Time Plus” is a residential load management program designed to alter the company’s system load curve by reducing summer and winter demand peaks. The program is designed to co ...
4:20 PM
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W304EF30 mins
- Customer Engagement
Today, electric utilities face increasing challenges to deliver power to industrial and large customers. With the rapid adoption of renewable energy and beneficial electrification (electric vehicles a ...
9:15 AM
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W304EF30 mins
- Customer Engagement
In order for customer experience (CX) surveys to be impactful, decision makers need to know they can trust the metrics that CX analysts report. Survey scales directly affect how customer experience me ...
10:05 AM
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W304EF30 mins
- Customer Engagement
In an increasingly dynamic energy landscape, fostering engaged customers is critical for achieving a resilient grid. This responsibility is pushing customer experience (CX) leaders to think boldly an ...
10:55 AM
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W304EF30 mins
- Customer Engagement
Faced with increasing bills due to rising fuel costs, customers are showing diminishing interest in recoverable programs. A new segment, Distressed Middle Income, is growing and they need direct suppo ...
1:00 PM
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W304EF30 mins
- Customer Engagement
Based on nationally representative consumer research, this session will provide an overview of consumers’ interests and concerns related to electrification in the home and on the road, including sampl ...
1:50 PM
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W304EF30 mins
- Customer Engagement
Voice of the Customer (VoC) is the collection of feedback customers provide about their experiences and expectations. By listening to customers, the utility can better understand and meet their custom ...
2:40 PM
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W304EF30 mins
- Customer Engagement
Distribution utilities are up against increasing capacity challenges and capital constraints. What if the simple solution is a fresh take on trusted technology? Join our panel of experts including ut ...
3:30 PM
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W304EF60 mins
- Customer Engagement
Commercial fleet electrification will create significant new loads in concentrated areas of the distribution grid. Hear from fleet program managers at utilities across the country who have developed p ...
10:30 AM
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W304EF60 mins
- Customer Engagement
This panel discussion will provide insights on how utilities can optimize operations, enhance customer experiences, provide an effective response for storm events, and promote sustainability by levera ...