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1:00 PM
  1. W304EF
    30 mins
    • Customer Engagement
    When natural disasters strike, there is no room for error. Every second wasted could result in life-altering consequences. For utility companies, it is critical to coordinate aid across different regi ...
1:50 PM
  1. W304EF
    30 mins
    • Customer Engagement
     The power & utility industry is undergoing a massive transformation. Technology is redefining how organizations operate and interact with their customers. In this enlightening session, we explore how ...
2:40 PM
  1. W304EF
    30 mins
    • Customer Engagement
    Evergy's battery pilot program aims to assess the feasibility and benefits of integrating energy storage systems into grid operations. The pilot evaluates several categories of use cases. For customer ...
3:30 PM
  1. W304EF
    30 mins
    • Customer Engagement
    Tampa Electric’s “Prime Time Plus” is a residential load management program designed to alter the company’s system load curve by reducing summer and winter demand peaks.  The program is designed to co ...
4:20 PM
  1. W304EF
    30 mins
    • Customer Engagement
    Today, electric utilities face increasing challenges to deliver power to industrial and large customers. With the rapid adoption of renewable energy and beneficial electrification (electric vehicles a ...
9:15 AM
  1. W304EF
    30 mins
    • Customer Engagement
    In order for customer experience (CX) surveys to be impactful, decision makers need to know they can trust the metrics that CX analysts report. Survey scales directly affect how customer experience me ...
10:05 AM
  1. W304EF
    30 mins
    • Customer Engagement
     In an increasingly dynamic energy landscape, fostering engaged customers is critical for achieving a resilient grid. This responsibility is pushing customer experience (CX) leaders to think boldly an ...
10:55 AM
  1. W304EF
    30 mins
    • Customer Engagement
    Faced with increasing bills due to rising fuel costs, customers are showing diminishing interest in recoverable programs. A new segment, Distressed Middle Income, is growing and they need direct suppo ...
1:00 PM
  1. W304EF
    30 mins
    • Customer Engagement
    Based on nationally representative consumer research, this session will provide an overview of consumers’ interests and concerns related to electrification in the home and on the road, including sampl ...
1:50 PM
  1. W304EF
    30 mins
    • Customer Engagement
    Voice of the Customer (VoC) is the collection of feedback customers provide about their experiences and expectations. By listening to customers, the utility can better understand and meet their custom ...