The Smart Energy Consumer Collaborative's 2020 Consumer Symposium: Consumers and the Future of Energy

Presented by Smart Energy Consumer Collaborative (SECC)

Join SECC for the 2020 Consumer Symposium at DistribuTECH as we celebrate the organization's 10th anniversary! SECC’s Consumer Symposium is a one-of-a-kind event that focuses exclusively on energy customers and their relationships with the smart grid, grid edge tech and related programs & services.

Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights for developing innovative solutions to engage consumers in smart energy in 2020 and beyond. Industry stakeholders will also learn proactive approaches for communicating the value of smart energy to consumers.

Who Should Attend

Who Should Attend:

Energy professionals that want to better understand what today's customers want and need. Insights will be relevant to those at electricity providers working in product development, strategy, marketing and customer communications and to professionals that work alongside them, including technology companies, consumer advocates and more.

Benefits of Attending:

1. Get up-to-date on the evolving utility-customer relationship
2. Learn what the latest research says about customer expectations
3. Hear examples of customer engagement success from utilities

Attendees Will Receive:

All attendees will also receive a complimentary copy of SECC’s “2020 State of the Consumer” report, an up-to-date analysis of the utility-customer relationship developed from multiple consumer surveys. Also, networking, coffee breaks, lunch and cocktail reception. 


Monday, January 27, 2020

Symposium: 9:00 AM - 5:00 PM
Cocktail Reception: 5:00 PM - 7:00 PM

Symposium: 206AB
Cocktail Reception: 207AB 

Early Bird Rate (Until Nov. 22):
$200 (SECC Member)
$250 (Non-Member)  

After Nov 22:
$250 (SECC Member)
$300 (Non-Member)

Maximum Attendees



9:30 Welcome from SECC’s Chairman Lincoln Wood, Electrification Policy Manager, Georgia Power
9:45  2020 State of the Consumer Report
·       Patty Durand, President & CEO, Smart Energy Consumer Collaborative
·       Norma McCarthy, Customer Engagement Specialist, NB Power
10:30 AM Coffee Break
10:45 Keynote Address from Paula Gold-Williams, President & CEO, CPS Energy
11:15 AM SECC Then and Now: A Conversation with Founding Members
·       Patty Durand, President & CEO, Smart Energy Consumer Collaborative
·       John D. McDonald, P.E., Smart Grid Business Development Leader, GE Grid Solutions
·       Katherine Hamilton, Chair, 38 North Solutions
·       Justin Brown, Director, Planning & Regulatory Support, Duke Energy
·       Scott Osterholt, Director, Grid Modernization, AEP Ohio
12:00 Lunch
1:00 PM Distributed Energy Resources: How Do We Meet Consumers’ Needs?
·       Stacey Kinley, Vice President, Strategy & Development, Maru/Matchbox
·       Paul McDonald, Senior Director, Industry Strategy, Oracle Utilities
·       Autry Warren, VP, Customer Operations, Oncor
·       Gregory Knight, Chief Customer Officer, National Grid
·       Colin Gibbs, Vice President of Strategy and Growth, Bidgely
2:00 PM 2020 Best Practices Awards
SECC will recognize leadership from electricity providers in today’s increasingly customer-centric energy ecosystem by honoring best practices in six categories.
2:30 PM Culture Change: What Can We Learn from Other Industries?
·       Andres Carvallo, CEO and Founder, CMG
·       Minnie Fontes, Director, Client Successes at DNV GL
·       Danielle Marquis, VP of Marketing and Strategy, AM Conservation Group
·       Justin Segall, Chief Strategy Officer, Uplight
·       Kim Shumway, EVP of Partner Services and Business Development, Allconnect
3:30 PM Afternoon Break
3:45 PM Smart Cities: What Do Consumers Want?
·       Vicki Trees, VP, Segment Marketing, Landis+Gyr
·       Gina Smith, Manager of Advanced Utilities Technology, Colorado Springs Utilities
·       Daniel Kushner, Principal Business Analyst, ComEd
·       Dawn Shrum, Networks Product Marketing Manager, Itron
4:45 PM SECC Showcase
Learn about the new tools SECC has created to assist industry stakeholders in communicating with consumers.
5:00 PM Concluding Remarks
SECC’s President & CEO Patty Durand will end the day by providing you with information about SECC’s plans for consumer research and education in 2020.
5:15 PM Cocktail Reception