SECC’s 2020 Consumer Symposium is a one-of-a-kind industry event that focuses on energy consumers and their relationships with the smart grid, grid edge technologies and related utility programs and services. Through engaging sessions with industry thought leaders, Symposium attendees will gain actionable insights and tactics for engaging consumers in smart energy in 2020 and beyond. All attendees will also receive a complimentary copy of SECC’s “2020 State of the Consumer” report, an up-to-date analysis of the utility-customer relationship developed from multiple consumer surveys.
Energy professionals that want to better understand what today's customers want and need. Insights will be relevant to those at electricity providers working in product development, strategy, marketing and customer communications and to professionals that work alongside them, including technology companies, consumer advocates and more.
1. Get up-to-date on the evolving utility-customer relationship
2. Learn what the latest research says about customer expectations
3. Hear examples of customer engagement success from utilities
All attendees will also receive a complimentary copy of SECC’s “2020 State of the Consumer” report, an up-to-date analysis of the utility-customer relationship developed from multiple consumer surveys. Also, networking, coffee breaks, lunch and cocktail reception.
Monday, January 27, 2020
Symposium: 9:00 AM - 5:00 PM
Cocktail Reception: 5:00 PM - 7:00 PM
Cocktail Reception: 207AB
Early Bird Rate (Until Nov. 22):
$200 (SECC Member)
After Nov 22:
$250 (SECC Member)