2027 Event Agenda

Improving electric system reliability and resiliency increasingly depends on how effectively field crews can see, assess, and respond to outages in real time. This panel brings together speakers from three cooperative utilities to share real‑world experiences deploying an outage‑focused mobile application tightly integrated with their outage management systems and the impacts on reliability and resilient operations.

Panelists will discuss how advanced mobile outage management capabilities, including dynamic, real‑time as‑operated maps, a rich outage focused user interface designed for the field, field‑updated outage confirmations, and the ability for crews to influence outage prediction locations have improved situational awareness and decision‑making during both day‑to‑day outages and major events. These capabilities enable faster fault location, more accurate damage assessment, and better coordination between field crews and control rooms, directly supporting improved system reliability and restoration performance.

The discussion will highlight how enhanced mobile communications and data visibility improve crew safety, accelerate restoration, and support more resilient response to severe weather and high‑impact events. Panelists will also explore how improved field feedback loops lead to more accurate estimated restoration times, helping utilities manage customer expectations and maintain trust during outages.

In addition to sharing realized benefits, the panel will candidly address deployment challenges, user adoption, and change management. The session will conclude with lessons learned and a forward‑looking discussion on future mobile capabilities utilities believe are critical to further strengthening reliability, resiliency, and outage response.