2027 Event Agenda

Successful technology transformation in utilities depends as much on people as it does on systems. Organizational Change Management (OCM) helps utilities prepare employees, leaders, and stakeholders to adopt new technologies, processes, and ways of working. By focusing on communication, engagement, training, and culture, utilities can reduce resistance, build trust, and ensure long-term adoption of technical change.

In an industry shaped by modernization, regulatory pressure, grid transformation, and evolving customer expectations, utilities must manage change in a way that prioritizes the workforce experience. Effective OCM strategies help employees understand not only what is changing, but why it matters and how they will be supported throughout the transition.

Drawing from their recent utility transformation initiative - an ADMS upgrade, ConEd will share real-world stories of how effective OCM strategies and tools drive smoother transitions, stronger workforce engagement, and faster realization of business benefits. Attendees will gain insight into how stakeholder alignment, leadership engagement, role clarity, targeted training, strategic communications, and adoption measurement can reduce risk, safeguard safety and reliability, and accelerate return on investment for technology implementations.

Through practical examples and candid lessons learned, ConEd will highlight common implementation pitfalls and proven interventions that help align leadership teams, frontline users, and external partners around successful change outcomes. The presentation will also examine how organizations can measure adoption success, maintain operational resilience during periods of transition, and embed change capability into everyday program delivery.

Participants will leave with:

1. A compelling business case for investing in Organizational Change Management, along with practical techniques to ensure technology implementations and upgrades deliver sustained improvements in operational performance, safety, and customer experience.
2. A clear understanding of Organizational Change Management principles and how they can be effectively applied across projects of all sizes that impact people, processes, and operations.
3.  Proven OCM best practices, actionable insights, and lessons learned from experienced utility and transformation leaders.

Audience

•     Executive Project Sponsors

•     People Leaders

•     Project Managers

•     Engineers and other utility personnel new to OCM
• People involved in the planning of a new, replacement or upgrade of a Utility System Integration