2027 Event Agenda

Exelon’s transformational delivery model is designed to modernize complex utility operations through an agile, incremental approach that aligns business process, technology, data, and change enablement within a single end-to-end operating framework. Rather than pursuing isolated system implementations, the model emphasizes integrated delivery across field operations, asset management, billing, and customer processes—creating a structured path from fragmented legacy environments to scalable, enterprise-ready capabilities. The Streetlights solution serves as a strong case study of this model in action, demonstrating how disciplined delivery can improve accuracy, transparency, and operational consistency in a highly visible, customer-facing domain.

Within this model, Streetlights illustrates how Exelon transforms strategy into execution. Implemented first in the Pepco Maryland service territory in September 2025, the initial release validated the approach by connecting streetlight field audits to financial outcomes through an auditable, automated process delivered ahead of schedule. The release included migration of distribution poles and streetlight assets into IFS, Exelon’s new Enterprise Asset Management (EAM) platform; along with integrations across TerraGo (Field Mobility), IFS, AS8 (Legacy EAM), and SAP (Customer billing system). By enabling field technicians to capture billing-impacting attributes during audits and move that data through QA/QC into downstream billing, Streetlights demonstrated how the delivery model can reduce manual handoffs, strengthen billing accuracy, improve asset visibility, and increase confidence for both users and customers.

A second release expanded this model across additional PHI operating companies, demonstrating a repeatable and scalable approach. This release extended data migration, implemented additional billing logic, and strengthened integrations, while adhering to the disciplined delivery model that included phased testing, structured deployment, and comprehensive user enablement. A strong emphasis on change management through targeted communications, end user training, and post–go-live support ensured successful adoption across both field and back-office teams. This progression advanced Streetlights from a single-OpCo deployment into an enterprise-ready capability.

For the broader utility industry, especially those operating streetlight programs, the Streetlights solution journey provides a practical blueprint for modernizing under regulatory pressure. It demonstrates how to phase transformation while maintaining legacy system coexistence, embed auditability and controls directly into system design, and tightly integrate field operations with billing systems. Most importantly, it highlights how establishing a direct linkage between asset data and customer accounts can fundamentally transform operations; driving more accurate billing, improving customer interactions, and strengthening trust. These learnings offer a scalable and repeatable framework for utilities seeking to modernize streetlight operations and unlock measurable value from one of their most visible customer-facing asset portfolios.

Key Takeaways
• Streetlights solution shows how utilities can connect field asset data to customer billing through an auditable end-to-end process.
• It demonstrates the value of standardizing data, process, and integration across operating companies while enabling phased deployment.
• Greater visibility into billing-impacting attributes strengthens billing accuracy, traceability, and regulatory confidence.
• The solution provides a scalable model for modernizing customer-facing utility assets through incremental delivery and adoption.

Our live demonstration of the Streetlight solution in IFS will show: 1) how asset records are structured and maintained, 2) how billing-impacting attributes are captured and updated, 3) how streetlight assets are linked to customer and location context, and 4) how changes move through an auditable workflow that supports downstream billing and operational transparency.