2027 Event Agenda

Advanced Metering Infrastructure (AMI) investments have significantly increased data availability across utilities, yet many organizations continue to rely on these systems primarily for billing, leaving substantial operational value untapped. As utilities face growing pressure to improve efficiency, reliability, and responsiveness, the ability to translate AMI data into actionable, real-time operational insights has become a critical gap. 

This session presents how El Paso Electric is transforming AMI from a back-office billing tool into a core operational asset by integrating AMI data with its Operations Optimizer (OO) platform and customer care systems. Through a connected architecture that unifies AMI, CCS, and operational data streams, the utility has established a foundation for real-time visibility, improved data quality, and coordinated decision-making across control room and field operations 

A key differentiator of this approach is the operationalization of AMI data to directly drive workflow automation and field activity generation. By leveraging AMI-driven analytics, El Paso Electric has reduced reliance on manual processes, streamlined work execution, and improved the speed and consistency of operational responses. This shift enables a transition from reactive, event-driven processes to proactive, data-informed decision-making, enhancing situational awareness and enabling more efficient coordination of field resources. 

The session will share practical lessons learned from modernizing and integrating these systems, including data integration challenges, change management considerations, and strategies for scaling across the organization. Attendees will gain actionable insights into how to move beyond traditional AMI use cases, including how to operationalize AMI data, enable cross-system orchestration, and implement workflows that deliver measurable improvements in productivity, reliability, and customer service.  

By highlighting a real-world implementation and its outcomes, this session provides a clear, scalable pathway for utilities seeking to unlock the full value of their AMI investments and advance toward more intelligent, data-driven operations.