Transforming Work & Asset Management at Eversource

February 04, 2026
Innovative and Emerging Tech - Booth #143
Innovative and Emerging Technology Knowledge Hub , Control Room Operations

Eversource is transforming utility operations through two major enterprise-wide programs: Mobile Work Management (MWM) and Work Order Lifecycle (WOLC). The MWM Program has modernized how work is planned, scheduled, and executed and the WOLC Program is re-imagining end-to-end processes underpinning billions in annual work and impacting thousands of employees. From deploying a scalable mobile platform to streamlining end-to-end processes, Eversource and Accenture are partnering to deliver measurable gains in productivity, compliance, and financial performance. Join this session to explore lessons learned from these ambitious modernization programs.

Session Sponsored by Accenture

Speakers
Sue Cadieux
Sue Cadieux, Director of IT – Work & Asset Management, Field Mobility, Ops & Engineering - Eversource
Karen Palmeiri
Karen Palmeiri, Director of Process Improvement and Configuration Management - Eversource
Mike Doherty
Mike Doherty, Senior Manager - Accenture
Monica Bhosle
Monica Bhosle, IT Product Manager – Work Order Lifecycle - Eversource
Paul Womelsdorf
Paul Womelsdorf, IT Product Manager – Field Mobility - Eversource