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The Modern Utility NOC: Enabling Operational Intelligence Through Observability and AI
Utility Network Operations Centers (NOCs) are at an inflection point. As grid infrastructure becomes more distributed, software-defined, and data-rich, traditional dispatch-centric operating models focused primarily on alarm routing and manual escalation are no longer sufficient to support reliability, resiliency, and scale.
This presentation examines how utilities can strategically transition to holistically modernize their NOC capabilities across people, processes, and technology, aligning with a unified Monitoring and Observability platform vision. Rather than adding systems in isolation, utilities can seize this moment to build an integrated operating model that enables proactive first-tier troubleshooting, unified data correlation, and actionable insights. Recommendations will focus on establishing strategic starting points, capturing quick wins, and avoiding technology lock-in, while maintaining alignment to long-term modernization objectives. By embracing this integrated approach, utilities can build resilient, efficient, and future-ready NOCs that enable the next generation of grid operations.
Session Sponsored by World Wide Technology
