How Generative AI Can Enhance Utility Network Operations Centers

February 05, 2026
29CD
Advanced Operations , Communication Networks

SCE’s vision for an AI-powered system in its Digital Grid Services network operations center aims to revolutionize incident management of telecom equipment. This project encompasses a bespoke full-stack application, utilizing advanced Large Language Model (LLM) with Retrieval Augmented Generation (RAG) to transform natural language queries into actionable insights. This pioneering system empowers users to make data-driven decisions on demand with precision in data analytics and information retrieval, enhancing service reliability and operational efficiency.

Speakers
Kenny Ma
Kenny Ma, AI Engineer - Southern California Edison
Carlos Carazo
Carlos Carazo, Utility CTO - World Wide Technology, Inc.
Chairperson
Carlos Carazo
Carlos Carazo - World Wide Technology