2026 Event Schedule

Utilities are navigating rising expectations for reliability, transparency, and customer engagement in outage management. To meet these demands, CenterPoint Energy, in partnership with DataCapable, has advanced its approach through strategic technology adoption and the implementation of transformative digital tools designed to support all customer segments during significant grid events.

This session will showcase the deployment of a high-availability Customer-Facing Outage Map and the Municipal Portal. Attendees will explore innovations in outage mapping such as multi-lingual support, enhanced geolocation, multi-source address lookup, ADA alignment, broader community engagement, and real-time hazard reporting.

We will also examine how improved reporting capabilities deliver jurisdiction-specific data views that empower regulators and emergency responders to make faster, more informed decisions.

The presentation provides a forward-looking framework for utilities seeking to enhance resilience, inclusivity, and data-driven practices in their operations and customer communications.