2026 Event Schedule

In the age of electrification, the narrative is changing from “how do we integrate customers into the grid?” to “how do we integrate into our customers’ lives?” Whether it’s managing energy use, accessing city services, or charging an EV, utilities are rethinking how they connect with customers—making interactions simpler, smarter, and built around real-life moments. 
 
The City of Lodi is leading that shift. 
 
Recognizing that yesterday’s systems couldn’t support tomorrow’s needs, Lodi set out to modernize from the ground up—integrating services, digitizing touchpoints, and building a grid experience that puts people first. In partnership with SEW, the city launched MyAccount—a modular, industry-specific digital customer experience (CX) platform that allows residents to track usage, make payments, access multilingual support, and manage city-wide services all in one place. 
 
But what truly sets Lodi apart is its focus on driving electric vehicle (EV) enablement and adoption—not just infrastructure, but readiness. From EV charging management to emissions calculators, personalized rate plans, and energy-saving tips, Lodi is turning education into action, equipping residents to make informed choices in this transition. 
 
In this session, explore how grid modernization can deliver more than reliability. Learn how a mid-sized city is creating a seamless, accessible, and adaptable energy experience with a technology transformation that’s built to scale with the evolving needs of its community. 
 
Key insights: 
 
- The role of technology in improving grid-to-customer interactions 
- Strategies for scaling EV education, engagement, and infrastructure integration 
- Why modular, vertical AI platforms are key to future-proofing city utilities