2026 Event Schedule

Utilities everywhere are confronting the same truth: the future will not be led by siloed systems or fragmented customer and workforce experiences. It will be shaped by connected platforms that unify intelligence, operations, and people. Omaha Public Power District (OPPD) is one of the utilities proving what that shift looks like in real life.

In this session, OPPD and SEW leaders will take us inside their transformation journey - a move from legacy systems to a platform-based approach designed for speed, resilience, and real-time intelligence. Attendees will hear how OPPD is rethinking experience layers end-to-end, from customer touchpoints to field operations, and why they prioritized a unified platform instead of incremental technology upgrades.

We explore the heart of OPPD’s strategy:

• The imperative to retire fragmented, legacy environments that slow scalability
• The advantages of adopting a connected platform architecture that brings CX, WX, and operations into a single system of intelligence
• How new AI capabilities are enabling proactive service, personalized communication, and faster resolution
• The cultural shift - empowering teams to work with clarity, insight, and confidence

OPPD’s story is not just about deploying technology. It’s about reshaping how a utility operates, makes decisions, designs experiences, and delivers value to its community. This is a blueprint for any utility preparing to step into an AI-powered, platform-native future.