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AI in the Affordability Era: How PSEG-LI Is Reinventing Customer Engagement
Utilities face mounting affordability pressure, rising call volumes, evolving customer needs, and increasing complexity from DERs. In this session, PSEG-LI and Bidgely share how AI and advanced analytics helps modernize CX, to deliver more personalized, cost-saving engagement. The discussion explores how AI-enabled HERs, TOU coaching, and intelligent interactions create a stronger, more scalable CX model for the affordability era. Plus, Bidgely will share how utilities can right-size GenAI and Agentic AI to unlock operational excellence.
Session Sponsored by Bidgely
