As electric companies navigate a rapidly evolving energy landscape, AI is redefining how they engage customers, modernize grid planning, and manage demand. Consumers are now active energy participants, shaping load through EVs, solar, and home electrification. To ensure resilience, utilities must unify customer programs with grid operations, leveraging AI-powered insights to drive personalization, optimize planning, and accelerate load shift strategies. In this interactive roundtable, industry peers will discuss how AI and GenAI are transforming customer engagement, enabling real-time grid intelligence, and unlocking new demand flexibility opportunities to future-proof the energy ecosystem.

Session sponsored by Bidgely