The past three years have been unprecedented. We have experienced a global pandemic, record-breaking superstorms, and increasingly severe wildfires. It has led more grid operators to ask: “How can we meet today’s challenges with additional resources beyond the distribution control center?” This has led several grid operators to conclude that grid operations require enhanced remote workforce enablement and have investigated ways to innovate and quickly scale processes and technologies to enable operations beyond the control room. In doing so, several utilities have removed workload and communications bottlenecks, improved incident response, and increased customer satisfaction.

In this session, hear how FirstEnergy is taking on these challenges and enabling a remote workforce to enhance operations and performance.