San Diego Convention Center

2025 Technical Conference Sessions

Power up utility customer satisfaction: Transform grid investments into winning strategies

26 Mar 2025
Grid Edge Technologies Knowledge Hub- Booth #2041, Exhibit Floor
Customer Engagement , DERMS , Grid Edge Technologies Knowledge Hub , Grid Edge

Join us to learn how to boost customer satisfaction and make the most of your grid investments. We'll highlight the elements of a winning customer engagement and services roadmap, with tips you can start using right away to ensure your customers are grid assets. Here's what we'll cover:

Make AMI exciting:  Smart meter education highlights benefits and drives program sign-ups, maximizing your investment.
Building a DERMS that works for customers: Make sure your customers are front and center in your DER program and Distributed Energy Resource Management System (DERMS) strategy.
Unlock the power of real-time data: See how using data from the grid edge can enhance the customer experience and make your operations more efficient.
Maximize benefits with seamless data access: Learn how to tap into data and partner networks to deliver top-notch customer benefits and boost program participation.

Don't miss out on this opportunity to transform your approach and deliver results that make a real impact!

Session sponsored by: Itron

Speakers
Luke Scheidler
Luke Scheidler, Sr Product Manager - Itron