UU 305: Diversity, Equity and Inclusion for Utilities

Jan 25, 2022
C147, First Level
Utility University

To register for this course, click here!


To discuss the rapidly changing demographics of the current and incoming workforce, and how this relates directly to achieving goals of gender and LGBTQIA+ based diversity and inclusion (D&I). To explain the basic principles of showing respect, equity, fairness, and inclusion towards employees, vendors, clients, and all persons worldwide - regardless of the basis of sex, sexual orientation, gender, and gender identity. To demonstrate via an example how building this positive goals-oriented respectful culture will empower all your employees to be their very best. Throughout the session, attendees participate in role-playing using real-life examples to help us recognize our own unconscious bias and how it impacts the organization. These examples will help us consider “How that situation made us feel?” what you thought about while the situation was happening,” and what did you learn about yourself and others?” We will talk about microaggression and macroaggression and their impact on the work environment. You will gain best practices to remove misconceptions and stereotypes and engage in dialogue that will be the catalyst for change. The presenter will provide practical tips that help you manage situations positively and productively.

Attendees will acquire:

  • Learning specific action plans for engaging management and employees as a team to create an inclusive workspace, as well as communicating your commitment to such both internally and externally.
  • Successful strategies for crafting or changing Human Resources guidelines, updating management and employee training materials, and having meaningful enforcement of these policies – including ensuring that employee benefits programs are inclusive and fair.
  • How to encourage D&I in employee recruitment, hiring, advancement, and retention.
  • The role of Employee Resource Groups (ERGs) and community participation, and how to develop workable and sustainable programs.
  • Addressing sub-contractor, supplier, and vendor diversity concerns.
  • Developing and tracking internal and external compliance metrics for success.
  • Being aware of continuing “change as usual.”

Who should attend:

Supervisors and managers at all levels, customer-facing professionals, human resources and talent development personnel, corporate training, and education staff, etc. especially those who work with others from various countries and cultures from around the world? This topic is highly applicable to the STEM fields where a significant gender-based division exists that has been traditionally weighted heavily towards one side.

Prerequisite skills, knowledge, certifications: Nothing specifically required.


Practical implementation plans for assessing your current level of D, E, &I at your company or organization, and how to improve upon existing policies and develop new guidelines to further your goals.


  • Understanding how the workforce of today is rapidly changing and how to embrace the change.
  • How to be a partner with your company or organization to create a workspace where every employee can be their absolute best for the mutual benefit of all.
  • Using the knowledge and tools gained to attract, develop, advance, and retain the best workforce possible in an increasingly varied and global workplace.
  • Discover why Unconscious Bias can tear down an organization.
  • Distinguish the difference between Microaggression and Macroaggression.
Kevin Coleman, Empowerment Coach, Trainer, and Speaker - KMC Empowerment, LLC
Una Nowling, Section Leader and Project Manager - Black & Veatch Corporation