CUSTOMER SERVICE AND CIS |
How Your Customers Will be Operating your Grid
Panel Session
Tuesday, March 23, 1:00 p.m.
There is no shortage of smart grid projects; however, large-scale deployments are new enough that we’re still learning how these capabilities are actually affecting long-term customer behavior and how that behavior will materially affect operation of the distribution system. In this session we’ll hear from two utilities and a consultant to gain insights from their experiences on how customer behaviors are really changing and what the impact has been to their distribution operations.
Panel Moderator: Kristen Wright, Associate Editor, Electric Light & Power
Panelists:
- Terry G. Tyler, Executive Vice President, CTO and CIO, Enmax Corporation
- Mike Farrell, Director Customer Programs, OGE Energy Corp.
- Michael Valocchi, Global Leader, Global Business Services, Energy and Utilities Industry, IBM
Better Informed While in the Dark
Panel Session
Tuesday, March 23, 3:00 p.m.
Providing customers with ever more sophisticated information regarding outages has become an important element of smart grid strategies. With the increasing pace of advanced AMI and OMS/DMS systems implementation, the information to realize this element of smart grid strategy is becoming a reality. This panel will explore the challenges and opportunities for use of AMI and OMS/DMS information provided directly to the customer to improve management of the customer experience in outage situations.
Panel Moderator: Stephen J. Callahan, Partner, IBM
Panelists:
- Brent Dreher, Senior Vice President, Five Point Partners
- Lee Krevat, Director, Smart Grid, San Diego Gas & Electric
- Becky Harrison, Director, Smart Grid Program Management Office, Progress Energy
How Smart Grid Data Enables Customer Control
Panel Session
Wednesday, March 24, 2:30 p.m.
This session will cover how smart grid data can enable customer control and provide for an enhanced customer experience. The panel will cover how utilities can educate the consumer in terms of buying decisions and in energy efficiency. The goal is to develop the customer as a co-creator of value in the overall smart grid.
Session Moderator: Dave Elve, Vice President and Principal Consultant, Enspiria Solutions
Panel Moderator: Matthew Smith, Senior Director, Product Management, Silver Spring Networks
Panelists:
- Mike Farrell, Director Customer Programs, OGE Energy Corp.
- Brent Hodges, Director Smart Energy Partnerships, Reliant Energy, Inc.
- Carol Stimmel, Director, E Source
- Richard Housh, President and CEO, Plug Smart
MDM Deployment Lessons Learned
Panel Session
Thursday, March 25, 10:00 a.m.
No matter where you are in the MDMS lifecycle, this session will cover lessons learned from several key, but different, utility perspectives. The panel will include four major utilities in various stages of MDM deployment. The MDMS is a core application in the functioning of the smart grid. The deployment touches several key utility business functions. The speakers will provide attendees with key insights, tips and methods to mitigate some of the key risk areas.
Panel Moderator: Dave Elve, Vice President and Principal Consultant, Enspiria Solutions
Panelists:
- Mark Carpenter, Vice President and Chief Information Officer, Oncor
- Radha Swaminathan, Director, IT Business Solutions, Florida Power and Light
- Rick Potter, Sr. Mgr. Energy Delivery Technology Projects, Alliant Energy
- Anthony Hawkins, Director - System Measurement & Technology, CPS Energy
Conference Details
Advanced Metering
Customer Service and CIS
Demand Response and Energy Efficiency
Distribution Automation
Enterprise Information and Asset Management
Mobile and Geospatial Solutions
Renewables and the Grid
SCADA and Network Management
Substation Automation
T&D Engineering and Operations
Transmission
Water
Mega Session
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