customer technologies, customer strategies, customer service Customer technologies & strategies conference track

Customer technologies & strategies track

Track chair:

Stephen Callahan,
Vice President, Strategy, Energy and Utilities,
IBM

Sponsored by:

Coming soon.

Track description:

Utilities are developing technology roadmaps and leveraging smart grid investments to enable enhanced customer engagement. Customers are expecting their utilities to provide them with much more than just electrons and a monthly bill. Some are even mitigating their reliance on their electric utility by becoming self-generators. Utilities must get to know their customers and develop services to improve the customer experience while at the same time create new revenue streams to succeed. This track will provide an in-depth analysis of end-use customer smart grid technologies, services and solutions.

Featuring sessions of special interest to:

• Utility customer service personnel
• Anyone interested in meter and premise to cash business processes
• Senior management interested in raising customer satisfaction
• Regulators
• Consumer advocates
• Developers of technology targeting C&I and residential customers
• Utility marketers of C&I and residential customer program
• Developers and implementers of customer-focused smart grid initiative